Refund policy

Refund Policy

Julie London — Last updated: October 1, 2026

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as received
  • Be unworn or unused
  • Have the original tags attached
  • Be in the original packaging
  • Include proof of purchase (order number or receipt)

How to Start a Return

To request a return, please contact us at info@julie-london.uk.

Returns sent without prior approval will not be accepted. If your return is approved, we will give you instructions on how and where to send the item.

Return Shipping Costs

  • If the item is defective, damaged or incorrect, we will cover the return shipping costs.
  • If the item is not damaged and the correct item was delivered, the customer is responsible for return shipping costs.
  • No restocking fees apply.

Damages and Issues

Please inspect your order when it arrives. If you receive a defective, damaged or incorrect item, contact us immediately so we can resolve the issue. In these cases, we will be responsible for any return shipping costs.

Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards
  • Personalised or custom-made items
  • Perishable goods (for example food, flowers or plants)
  • Personal care items (for example beauty products) that have been opened or used
  • Hazardous materials, flammable liquids or gases
  • Items marked as final sale at the time of purchase

If you are unsure whether your item is eligible, please contact us before requesting a return.

Exchanges

If you wish to exchange an item, please return the original item first. Once your return is approved, you can place a new order for the item you want.

If you are a consumer in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, contact us at info@julie-london.uk. You will then need to return the items to us without undue delay, and no later than 14 days after telling us you wish to cancel.

Nothing in this Refund Policy affects your statutory rights as a consumer, including your rights if an item is faulty, not as described, or not of satisfactory quality.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved:

  • The refund will be issued to your original payment method.
  • Processing time: within 10 business days.

Please note that your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@julie-london.uk.